Refund and Returns Policy
Scope and Intent
This Return and Refund Policy applies to all purchases made
through the werimax – werimax.com website.
Contact Information
For questions about returns and refunds, please contact our
customer service via:
- Email:
info@werimax.com
- Phone:
(+62) 83875807270
- Address:
Return Window
Customers in US have the right to cancel their purchase and
return the product within 14 days of receipt without providing any reason.
Return Instructions
1. Return Notification: To initiate a return, contact our
customer service at info@werimax.com with your order number and a
detailed reason for the return.
2. Return Authorization: After reviewing your return
request, we will provide you with detailed instructions and, if applicable, a
prepaid shipping label.
Packaging and Shipping
1. Safely pack the item in the original packaging with all
labels and tags still attached.
2. Include the return authorization form and any necessary
supporting documents or images.
3. Download and print the return label from the link
provided in our email.
Return Costs
Customers are responsible for return shipping costs unless
the item is defective or not as described. In such cases, Werimax – werimax.com
will cover the return shipping costs.
Specific Return and Refund Conditions
- Returns
Due to Change of Mind: If you change your mind after purchase, you can
return the product within 14 days, provided it is unused, undamaged, and
in the original packaging.
- Defective
Goods: If you receive a defective product, contact our customer service
immediately for instructions. Werimax will cover the
return shipping costs and provide a replacement product or a refund.
- Damaged
Goods: If the product arrives damaged, send us photos of the damage within
48 hours of receipt. We will assess the situation and cover the return
costs if necessary.
- Incorrect
Product Received: If you receive an incorrect product, contact us, and we
will arrange the return costs and ensure you receive the correct
product.
- Product
Never Arrived: If your product never arrived, contact us so we can
initiate an investigation with the courier. If the product is not found,
we will offer a full refund or a replacement product.
- Cancellation
After Order: You can cancel your order before it is shipped. If the order
has already been shipped, follow the return procedure after receiving the
product.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our
customer service within 48 hours. Send us photos of the defect or damage. We
will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and
unused product within 30 days. Ensure it is in the original packaging.
Timelines
- Return
Window: Returns must be reported and shipped within 30 days of receiving
the product.
- Return
Processing: After receiving and inspecting the returned item, we will
process the refund within 14 days. You will receive a confirmation email.
- Refund
Conditions: A refund is approved if the product is undamaged, unused, and
in the original packaging. Refunds for defective or incorrectly delivered
products are approved after inspection.
- Refund
Period: After the return is approved, it takes up to 10 days to process
the refund to the original payment method.
- Refund
Methods: Refunds are made to the original payment method used at the time
of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom
or personalized items
- Hygiene
products (e.g., socks, underwear) unless unopened and unused
Return Address
Send all returns to:
Werimax – werimax.com
Shipping Method and Costs
- Shipping
Method: Werimax Cargos, Fedex or UPS-
Estimated Return Costs
- Damaged
product and incorrect item : We don’t charge the money for return
shipping. We cover it and please contact info@werimax.com for get return
label.
Legal Rights
This policy does not affect any applicable legal rights.
Questions?
If you have any questions about our refund policy or would
like to inquire about the status of your refund, please feel free to contact
our customer service team. We’re happy to assist you.
We are here to help you and ensure you have a positive Werimax
experience.
Thank you for shopping with us. We greatly appreciate your
trust and support.